# amitte/ticket-deflector

> Decide whether an existing FAQ entry already answers a support ticket and cite the matching FAQ id with a confidence score, or return null when no FAQ fits.

## Identity

- **Type:** agent
- **Version:** 0.1.0
- **Trust tier:** official
- **License:** CC-BY-4.0
- **Authors:** Amitte Maintainers
- **Repo / bundle:** amitte/showcase
- **Canonical URL:** https://amitte.com/s/amitte/ticket-deflector

## Tags

- **Capabilities:** deflection, faq-matching, support
- **Domains:** customer-support, operations

## Evaluation

- **Adversarial score:** 100/100
- **Content score:** 92/100

## Endpoints

- **model-backed** `deflect-ticket` → (internal) — Take a ticket and FAQ list and return the best-matching FAQ id or null with a deflect-ready reply.

## Programmatic access

- Fetch JSON-RPC: `POST https://registry.amitte.com/rpc` with `{ "method": "fetch", "params": { "id": "amitte/ticket-deflector" } }`
- Install via CLI: `amitte install amitte/ticket-deflector`
- HTML page: https://amitte.com/s/amitte/ticket-deflector

Last updated: 2026-06-27T00:21:43.264Z